Statement – A change to our Regulatory Judgement

Grŵp Cynefin has recently undertaken an internal review of some parts of our business – including around our asset management and how we keep records. 

Following this review, we took the decision to refer ourselves to the Welsh Government’s housing Regulator as it was clear we did not have the right records and process to provide the assurance that we comply with some standards.  

We have been working closely with the Regulator to develop a plan and make changes to our process so we can evidence compliance where we need to, including around safety and the Welsh Housing Quality Standard.   

The Regulator has confirmed that they are changing our grading to compliant (yellow) on financial viability and non-compliant (amber) for governance and tenant services.  

While we are naturally disappointed, we understand the regulator’s reasons and are fully committed to working with them to build on the changes we’ve already put in place.  

Tenants should not be worried. Services in our communities will continue as normal and safety remains our top priority. 

The judgement can be seen in full here  

Any tenant or customer with any questions should contact Grŵp Cynefin on or 0300 111 2122. 

All media enquiries to 07970 142 305 

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