How to contact?

Opening hours: 9:00am – 5:00pm Monday – Friday (excluding bank holidays)

Did you know…?       Busiest day: Monday         Quietest hours 10:30am – 12:30pm and 2:30pm – 4:30pm


Through ApCynefin you can pay rent, report a repair, see what the balance of your rent account is, use our budgeting tool, see what is the history of a repair request that you have previously reported.. and much more.

Online Chat

Use our live chat on the website to speak directly to one of our team during office hours.


If you are sending us an e-mail, please make sure you include enough information for us to be able to process your inquiry the first time, or we may have to ask for more details.


0300 111 2122

Lines open between 8.30am and 5.00pm Monday to Friday (except Bank Holidays). You may be asked to answer a few security questions before we can proceed with your enquiry.

You can also use the same telephone number out of office hours to access our emergency service – 0300 111 2122.

It operates between 5.00pm and 8.30am Monday to Friday including Bank Holidays and 24 hours at weekends.


We need you to tell us where we are doing well, and where we can improve.

Praise or Complain

Media Enquiries

For any media enquiries please contact Mari Williams, Grŵp Cynefin’s Marketing and Communications Manager

07970 142 305

Contact us

Online form to contact Grwp Cynefin's customer service

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