Contact us
Do you have an enquiry, need assistance or want to leave feedback?
We would like to hear from you.
Opening hours
8:30am – 5:00pm Monday – Friday (excluding bank holidays).
How to contact us
APCYNEFIN
By downloading ApCynefin you can pay your rent, report a repair, check your rent account balance, use our handy budgeting tool, check the status of a repair that you’ve previously reported and much more.
ONLINE CHAT BOT
Use our chat bot on the website to speak directly with one of our team.
E-MAIL - post@grwpcynefin.org
If you are emailing us, make sure you include enough information for us to process your enquiry first time, otherwise we may have to request further details.
PHONE - 0300 111 2122
Lines are open between 8.30am and 5.00pm Monday to Friday (excluding Bank Holidays). You may be asked to answer a few security questions before we can proceed with your enquiry.
IN AN EMERGENCY - 0300 111 2122
You can also use the same telephone number outside of office hours to access our emergency on-call service – 0300 111 2122.
It operates between 5.00pm and 8.30am Monday to Friday including Bank Holidays and 24hours on weekends.
Did you know…?
Our busiest day
Monday
Least busy times
10:30am – 12:30pm & 2:30pm – 4:30pm
Contact us
Online form to contact Grwp Cynefin's customer service"(Required)" indicates required fields