Grŵp Cynefin wins for giving tenants’ voices a platform

North Wales housing association Grŵp Cynefin have been awarded for making their tenants’ voices heard when shaping their services and policies.

The group’s Communities Initiatives Team won first prize at the TPAS Cymru Good Practice Awards in Cardiff (Wednesday, July 3). Good Practice Award Winners 2024 (

They came out on top in the ‘Tenant’s Voice’ category for their work encouraging tenants to take part in workshops, join committees and consultations on key issues and services.

The TPAS (Tenant Participation Advisory Service) Cymru Good Practice Awards  are held annually to celebrate the exceptional achievements in tenant participation and engagement in Wales.

Through collaborating to  develop services and policies, Grŵp Cynefin’s Community Initiatives Team ensures tenant engagement around matters that can have a positive impact on their lives and homes.

“We’re really proud to receive this award,” says Ffion Pittendreigh, Grŵp Cynefin’s Community Initiatives Manager. “It’s a reflection of our dedication as a team, and wider as Grŵp Cynefin, to creating a culture where tenants’ voices are heard and valued. This includes virtual and face-to-face meetings, committee membership and various events.

“We listen to our tenants and our work is proof of this. Thank you to our tenants for contributing so willingly and enthusiastically. It’s vital to our work, and we look forward to further building on this success and working together to improve our services and communities.”

Chris Schoen a Tenants Committee Member says: “I enjoy giving input that affects policies and how a Housing Association treats Tenants”

For more information or to arrange an interview please contact

Mari Williams, Communications and Marketing Manager, Grŵp Cynefin 

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