What’s new?

28 Nov 2025

Christmas advice

Avoid Christmas Rent Stress  The festive season can be a busy and expensive time for many of us, with people preparing early to make sure they have enough money for gifts and parties. However, it’s just as important to make sure you continue paying your rent to avoid falling into debt. Putting a plan in place can help ease some of the stress associated with Christmas and the New Year and will help you manage your budget, including a fund for direct debit payments—if that’s the payment method you’ve chosen.  It’s also important to be aware of any changes to your usual payment routine […]

04 Nov 2025

Calling all renters in Wales

Are you a tenant or working in the housing sector in Wales? Then your voice matters. With the Senedd Elections approaching, this is your chance to influence the future of housing in Wales and TPAS Cymru wants to hear from you. Share your views and be in with a chance to win a £25 shopping […]

30 Oct 2025

Seeking local views to shape the future of housing in Trearddur Bay, Anglesey

Do you live in or around Trearddur Bay? Grŵp Cynefin is encouraging residents and those with a local connection to Trearddur Bay and surrounding communities to take part in a new housing questionnaire. They are particularly keen to hear from people who would be interested in living in the area, renting or buying a new […]

29 Oct 2025

September Roadshow 2025

Over the past month, we’ve been visiting communities across Wrexham, Denbighshire, Conwy, Caernarfon and the surrounding areas. We’ve had great conversations, shared useful information, and gathered valuable feedback from tenants. Thanks to your input, we’ve updated contact details, registered more tenants for email communications, and received dozens of completed surveys – including some we report […]

29 Oct 2025

Staying safe online

As part of our online safety campaign, we encourage you to protect yourself and your household to stay safe online. Scams these days are so ‘real’ it’s so easy to get scammed. But there are some signs: Recognising a scam It might be a scam if: it seems too good to be true – for […]

29 Oct 2025

Getting Involved – Voice & Brand Session

Grŵp Cynefin is currently doing a piece of work looking at our voice and brand.      Our voice – do we use too much jargon, difficult words or a complicated style?    Our brand – an opportunity to be the first to see and give an opinion on fresh new changes to our brand. […]

29 Oct 2025

What’s on in November?

There are many ways to have your say formally and informally as a Grŵp Cynefin tenant. You can really make a difference to how Grŵp Cynefin improves and shapes its services. Want to know more about the different ways you can get involved? Click here for all the information. Here’s what’s coming up in November…. eCymru Grŵp […]

24 Sep 2025

Customer Journey Mapping Workshops

Grŵp Cynefin are working with Prodo to deliver a programme of Customer Journey Mapping workshops. What is Customer Journey Mapping? Customer journey mapping is a way to understand and improve how customers experience a service. It shows the steps they take — from first contact to after they’ve used your service. It helps you spot pain […]

15 Sep 2025

Weather warnings!

There is a yellow warning of strong winds and warnings of flooding in Wales today. Keep an eye on the latest forecasts on the Met Office and Natural Resources Wales websites  and stay safe. Please be patient with our staff if there is a high number of calls. We promise to deal with your requests […]

30 May 2025

Good Neighbourhood Management Policy

We are at an exciting stage of launching a new policy– Good Neighbourhood Management Policy. Tenant representatives have worked with staff over the last year to co-design this policy. The policy was created following a Housing Ombudsman Spotlight report – ‘Time to be Heard’ – which wanted to outline that not all behaviour or actions […]