Praise or Complain - Grŵp Cynefin

What is important to us is that we give
you the best possible service

How to express an opinion about Grŵp Cynefin serices?

Praise

We would like to hear if you are pleased with our services. We can then share this as good practice among staff to ensure that our service continues to improve.

How to praise?

If you wish to make a compliment, please feel free to contact the Customer Services Team on

03001112122
post@grwpcynefin.org
Contact us
Complete the Praise Form below

Complain

A complaint is when you are unhappy with something and want us to look into it. It could be about:

Something we did
Something we did not do
Poor service
A delay
A mistake
A member of staff or contractor

What is not a complaint?

These are usually service requests, not complaints:

Reporting a repair for the first time
Asking for a service
Reporting anti-social behaviour
Telling us about a new problem
Appealing a decision

We will still help. We will deal with these as quickly as possible.

How to complain?

If you wish to make a complaint, please feel free to contact the Customer Services Team on

03001112122
post@grwpcynefin.org
Contact us
Complete the Complaints Form below

Here is our Complaints Policy and Easy-to-Read Guide below:

Complaints Policy

Easy-to-Read Guide

If you are not happy with the way we have dealt with your complaint, you are then welcome to contact the Public Services Ombudsman for Wales.

The Ombudsman’s contact details:

0300 790 0203

www.ombwdsmon.wales

ask@ombudsman.wales

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

Praise Form

"*" indicates required fields

Complaints Form

If our complaints process is difficult for you to use, let us know and we can discuss how we can support you.

Name

First Last

Address

Street Address ZIP / Postal Code

Phone

Making a complaint on behalf of someone else.

If you are complaining on someone else’s behalf, please provide their details. We will need confirmation that you are authorised to act for them.

Their name

First Last

Address

Street Address ZIP / Postal Code

What is your relationship to them?

Why are you making a complaint on their behalf?

YOUR CONCERN/COMPLAINT

Please tell us what your complaining about?

How have you personally been affected or suffered?

What do you think should be done to put things right?

When did you first become aware of the problem?

Have you told Grŵp Cynefin (including our subsidiaries Canllaw and Care and Repair) about the complaint already? (If so, please provide brief details of how and when you did so:

If it has been more than six months since you became aware of the issue, please explain why you have not raised the complaint earlier.

Please include documents, photographs or any other information you may have to support your concern/complaint.

Max. file size: 50 MB.

Date

We use necessary cookies to make our website work

What is important to us is that we give you the best possible service