Reporting a repair
What we will do
We aim to carry out repairs we are responsible for quickly, considerately and to a high quality. We also have a planned programme of maintenance and servicing to keep your home in good condition and to meet our legal requirements as a Landlord.
We will inform and involve you about any maintenance or servicing planned for your home. We will also check that you are satisfied with the work when it is completed.
What you need to do
In return, we expect you to look after your home. You should carry out any repairs you are responsible for as soon as possible. You must also allow us into your home to carry out any necessary repairs or servicing.
Reporting a Repair
Before reporting a repair, please check whether the repair is our responsibility or your responsibility.
There is more information in the tenants handbook.
If it is our responsibility, or if you’re not sure, please contact Cyswllt Cynefin.
Recently moved in
If you have recently moved into a brand new home, you may be eligible for repairs under guarantee.
Tenants are responsible for insuring the contents of their home. Grŵp Cynefin will insure the building.
We operate an emergency out of hours service between 5pm and 8.30am, and at weekends and Bank Holidays.
If you experience problems such as a flood or total loss of electricity, please call us immediately on: 0300 111 2122
Are you looking for an easy way to report a repair? Download our app!
For further information about Repairs and Maintenance to your home, please refer to your Tenant Handbook.
For a copy, contact our customer service team in Cyswllt Cynefin: