Here to support you

Grŵp Cynefin’s Welfare and Income Collection Teams are here to support you and provide specialist advice on claiming benefits, maximising income, managing debt and money advice.

Contact or call 03001112122 to speak to a member of the Welfare Team.

Paying your rent

There are more than one way to pay the rent:

  • By using ApCynefin – Link to ApCynefin
  • Online payment form: Link to payment form
  • Paying App on your mobile – Link to paying app
  • Direct Debit / debit card payment / over the phone – phone us to arrange a payment / set up a standing order – 0300 111 2122
  • Rent card at the Post Office – you can pay with cash, cheque or direct debit
  • Rent card at a PayPoint – you can pay with cash or direct debit

Contact us if you need a rent card on 0300 111 2122.


Weekly Tenancies

Rent is charged on a Monday of every week. Although we would prefer if you paid the rent on a Monday, we will allow you to pay any day during that week as long as the payment is made before noon on the Sunday of that week.

Should you wish to pay your rent on a fortnightly, 4 weekly or monthly basis, we will have no objections, as long as your payments are made in advance.

Monthly Tenancies

Rent is charged on the 1st of every month. Although we would prefer if you paid the rent on the 1st of the month, we will allow you to pay during the month, as long as the payment is made before noon on the last day of the month.


Want an easy way to pay the rent?  Download our app!

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Cyswllt Cynefin

If you would like help paying your rent, get in touch.


Here is a link to an easy-to-use Benefits and Budgeting Calculator. You can see

– how much benefit you should get

– how much more money you could get working

– how changes to your household budget may affect your income.


You can use the free calculator by following the link below and it is also a great way for you to check your income and expenditure.

Link to Benefits Calculator



What benefits are there?

Here’s a list of the benefits available. Make sure you claim any financial help available to you.

Universal Credit is a benefit that helps you with your living costs. It is paid monthly.

You may be able to get it if you are on a low income, out of work or unable to work.

Universal Credit replaces these benefits:


  • Child Tax Credit
  • Housing Benefit (including housing costs)
  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)
  • Working Tax Credit


More details on who can receive it and how to apply can be found here

Link to UK Gov Universal Credit website

When you apply for Universal Credit you will need the details of the sum of your rent and service charge.  Contact us if you can’t find these.


If you are on a low income or living alone, you may be able to get help paying your council tax or paying less.

Follow this link for more details on the help available to pay Council Tax

Link to Citizen Advice website


The Discretionary Assistance Fund offers two different grants that you do not have to pay back.

Emergency Assistance Payments (EAP)

A grant to help with essential expenses, such as food, gas, electricity, clothing or travel in the event of an emergency if you:

  • face severe financial hardship
  • lost your job
  • have applied for benefits and are waiting for your first payment

You can’t use it to pay ongoing bills that you can’t afford to pay.

Individual Assistance Payments (IAP)

A grant to help you, or someone you care for, live independently in their home or a property that you or the person is moving into.

This grant can be used to obtain:

  • fridge, cooker or washing machine and other ‘white goods’
  • home furniture such as beds, sofas and chairs

Discretionary Assistance Fund website

The Discretionary Assistance Fund will help individuals in financial hardship and in need of assistance with off-grid fuel.

More details on who can get a payment from the Discretionary Assistance Fund, and how to apply:

Link to Discretionary Assistance Fund 


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