What is important to us is to give you the best service.

And to make sure we do that, we need you to tell us what we are doing well, and where we can improve.

We would love to hear if you are pleased with our service. We can then share that as good practice among staff and make sure our services continue to improve.

If you feel the need to complain about a service you have received, you can be sure that we will:

  • listen to you
  • investigate all complaints thoroughly
  • apologise when mistakes have been made
  • learn from our mistakes.

Feel free to contact the Customer Services Team on 0300 111 2122, or email post@grwpcynefin.org

If you are not happy with the way we have dealt with your complaint, you are welcome to contact the Public Services Ombudsman for Wales.

Ombudsman’s contact details:

0300 790 0203

holwch@ombudsman-wales.org.uk

www.ombwdsmon.cymru

 

Public Services Ombudsman for Wales, 1 Old Field Road, Pencoed CF35 5LJ

How to contact us

Feel free to contact the Customer Services Team on

0300 111 2122

post@grwpcynefin.org

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