Statement from our Chief Executive on the short lockdown period Monday 26 October 2020

From 6pm, Friday October 23rd, 2020, the whole of Wales will enter a short lockdown period, until the morning of Monday November 9th, 2020.

Statement from our Chief Executive on the short lockdown period

During this time, the health and wellbeing of our tenants, customers and staff will continue to be our main priority. To this end, we are making necessary changes to our services to meet Welsh Government guidelines, and to keep everyone safe.

Unfortunately, our Extra Care Housing Schemes are closed to visitors and members of the public – care providers / essential support only for the time being.

Our other key services will continue, where it is safe for us to do so, and if our tenants and customers are happy. This includes our housing services, supported housing, Gorwel, Care & Repair agencies and Canllaw.

From a maintenance perspective, the following will continue as normal:

  • Urgent and essential work
  • Compliance works such as gas inspections etc.
  • General maintenance that is safe to carry out
  • External work, and work in communal areas.

The work that will be delayed for the time being is:

  • Planned kitchen and bathroom work
  • Planned window work.

If you have any queries, or wish to discuss any work on your home during this time, please contact us on 0300 111 2122.

If you want to read frequently asked questions about this lockdown period, click here

COVID-19 App

We would like to encourage all our tenants and customers to download the NHS COVID-19 App. It is essential that everyone plays their part in stopping the spread of Coronavirus. It’s completely anonymous, and you can use it to check your symptoms and order a COVID test. Visit

Thank you – keep safe

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