Ap Cynefin - your online account

If you are a Grŵp Cynefin tenant, there is now a range of services, at your fingertips!


By downloading the new ApCynefin phone app you can now:

  • Pay your rent
  • Report a repair
  • Check your rent account balance
  • Use our handy budgeting tool
  • Check the status of a repair that you’ve previously reported… and much more!

In order to set up an account, you must have an e-mail address and all you need to do is register yourself using your tenancy ID and selected personal details. You can then log on straight away.

The easiest way to log in is by downloading the ApCynefin app from Google Play or the Apple AppStore

However, if you don’t have a smartphone or don’t want the app, you can also log the portal using the following link: https://customerportal.grwpcynefin.org

We’ve created this handy step by step guide to setting up your account.

Having problems?
If you’re struggling to set up or use ApCynefin, please e-mail us on apcynefin@grwpcynefin.org and a member of the team will get back to you asap. Alternatively, you can call us during office hours on 0300 111 2122.

For more information on how Grŵp Cynefin process your data, please see our Privacy Notice


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Information on Benefits »

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

Tai Teg is a partnership between the region’s housing associations, local authorities and the…

Read More

Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

Read More

Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

Read More

Contact Details

Have some questions or need help finding the information you want? Get in touch.

Read More