Tenants urged to be mindful of the importance of keeping property appointments Friday 17 January 2020

Grŵp Cynefin has issued a reminder to tenants to ensure they honour maintenance appointments at their properties.


Tenants urged to be mindful of the importance of keeping property appointments

Grŵp Cynefin is calling on occupiers to make sure they are available to have important work carried out on their homes to ensure they remain safe and secure.

Grŵp Cynefin has a housing maintenance service which carries out routine and emergency repairs as and when required.

Unfortunately, some appointments have had to be cancelled owing to tenants either not being home or unable to arrange access.

Grŵp Cynefin takes the upkeep of properties seriously and has focused on tightening up on health & safety policies and procedures, including work in communicating to tenants the extent of its fire safety provision, in the wake of Grenfell Tower.

In 2018/19, 97 per cent of emergency repairs were completed within 24 hours, while 99.8 per cent of Grŵp Cynefin properties had received their annual inspection.

Rhiannon Dafydd, Grŵp Cynefin housing manager, stressed the importance of tenants allowing maintenance work to be carried out when required.

She said: “The safety of our residents is our number one priority, that is why we would urge all tenants to ensure when it comes to maintenance appointments, even annual routine inspections, that you are at home and able to assist engineers access your property.

“These inspections and works are carried out for the safety of you, your home and your family. We’d urge everyone to make sure you are able to have your property inspected and maintained when an appointment is made available to you.”

Tenants are responsible for insuring the contents of their home. Grŵp Cynefin will insure the building.

The housing association has an emergency out of office hours service. It operates between 5pm and 8.30am, and at weekends and Bank Holidays. You can access the on-call service by calling 0300 111 2122.

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