One contact number as Care & Repair agencies in Conwy and Denbighshire merge Wednesday 1 July 2015

From 1 July 2015, the Care & Repair agencies in Conwy and Denbighshire will officially merge. The new agency, which offers a free home visiting service enabling older people to remain living independently in their own homes is a subsidiary of Grŵp Cynefin housing association.


One contact number as Care & Repair agencies in Conwy and Denbighshire merge

Both services within Conwy and Denbighshire have been working jointly since 1 April, but the official merger will take place on the 1 of July 2015.

Clients will see one main change as they contact the service for support, a single contact number 0300 111 2120 from July onwards. There will be no change to the service received by existing users of the care and repair services.

Working together will help reduce running costs, and follow Welsh Government policy to reduce the number of care and repair agencies in Wales from 2015-16.

The Gwynedd and Ynys Môn Care & Repair agencies, both already managed by Grŵp Cynefin subsidiary ‘Canllaw’, will also soon be merging.

The Care & Repair service is a free home visiting service which enables older people to remain living independently in their own homes and communities.

The agencies can enhance the quality of life of older people within their own homes. They support independent living for people over the age of 60 in safe, comfortable, warm and secure homes.

Care & Repair can help with small home improvements such as fixing a dripping tap, the installation of handrails or new locks, to major building work such as a specially adapted bathroom or replacing a roof.

Gwynne Jones, Conwy and Denbighshire Care & Repair Chair, said: “By merging and creating one Conwy and Denbighshire Care & Repair agency, we will be able to deliver more for our clients for less. It ensures we have a sustainable service that helps older people live independently in their own homes. It also assists by bringing together resources, sharing experiences and best practice in the workplace.

“By operating under Grŵp Cynefin, the new agency will benefit from the housing association’s financial support and corporate services. I would also like to take this opportunity to thank the staff for their commitment and their support in co-ordinating the merger, during the past few months, to benefit our customers, some of whom are vulnerable people within our communities. We are grateful to the team of staff for their support.

“We hope our clients across Conwy and Denbighshire will not notice any change to the existing high quality service already provided.”

Walis George, chief executive of Grŵp Cynefin, said: “Supporting older and vulnerable people in their own homes is a crucial part of developing sustainable communities throughout North Wales.

“Creating one Care & Repair agency for Conwy and Denbighshire, and another for Gwynedd and Môn, will help safeguard these services for the future.”


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