Fresh new scheme takes holistic approach to help people with complex multiple support needs Tuesday 12 June 2018

People with multiple support needs due to issues such as hoarding, substance misuse, a background of offending, low-level learning disability or may have mental health needs, can now benefit from an innovative ‘floating’ housing related support service.


Fresh new scheme takes holistic approach to help people with complex multiple support needs

The new service, which is being set up by Gorwel, a unit within Grŵp Cynefin housing association, will be available to social and private tenants, as well as owner-occupiers.

The initiative is the first of its kind which provides intensive support, with a remit to help the most vulnerable people live as independently as possible by addressing all their problems together.

Funded by Gwynedd Council’s Supporting People Team, a full-time Gorwel caseworker will work one-to-one with individuals or households deemed to have the most complex needs.

Carina Roberts, Director of Grŵp Cynefin Community Services explained:

“It fills a gap to give intense support to the most vulnerable people for whom a single service is not enough.

“It is holistic, and for people with a combination of issues such as rough sleeping, hoarding, substance misuse, an offending background, mental health or low-level learning disability.

“It’s also available if you have a roof over your head, but are at risk of losing the tenancy because of these problems.”

“It’s exciting and fresh and a different way of thinking. We are going to be looking at different ways of dealing with these issues.

“We’ll be promoting inter-agency working, getting specialists from different services round the same table to put together the best package of support.

“For the first time, we’ll be able to help people who need support the most, but have previously benefited from a single service, then slipped through the net.

“It’ll be led by the person receiving the service. This means they will get exactly the support package to meet their needs. We’ll be helping people to improve their lives for the long term.”

Initially, people will be referred from the Arfon area already assessed as eligible for the service.

Once established, it will also be possible for people to self-refer to the scheme, which has funding for two years with a possible extension for a further 12 months.

Arwel Wyn Owen, Senior Housing Manager at Gwynedd Council commented “we welcome the development of this innovative service and holistic approach to Support People with multiple needs.”

Gorwel employs 50 people working on different schemes to support the homeless, victims of domestic abuse, and people over 55 who need help to continue living independently, across Gwynedd, Anglesey and Denbighshire. Around 90 per cent of its funding comes from the Welsh Government’s Supporting People programme, which gives housing-related support to help vulnerable people live as independently as possible.


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