We are regularly checking updates from health experts and the Government and what those mean for Grŵp Cynefin and how we operate.

Whilst we are not healthcare experts and cannot answer any questions that relate to individual health concerns, as a responsible business we are following Government advice on the virus and want to share this information with you.

We have set up regular business continuity catch-ups with our senior team to look at any changes in government or NHS advice. We’ll be updating this page with new information or changes.

Official and up to date information can be found on the following websites:

• Latest guidance from Public Health Wales
• Latest guidance from UK Government
• Coronavirus (COVID-19) overview and common questions
• Universal Credit and Coronavirus
• Please note that tenants can contact our Welfare Team on 0300 111 2122 if they have any concerns regarding income and benefits.

If you contact us then you will be asked some questions about symptoms of coronavirus and any chronic health conditions. This is important so we can limit the risk to our colleagues and customers of coming into contact with someone who may have the virus.

If you have already made an appointment to visit our offices next week or you need further assistance, please contact us.

We will be dealing with any appointments on a case by case basis and following Government advice on how we operate.

Our reception areas are appointment only.

The safety of our staff and customers is our priority so we are taking temporary measures to close our reception for walk-ins from Tuesday 17th March.

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