A special thank you to Grŵp Cynefin for supporting tenants in need Monday 5 August 2019

“Grŵp Cynefin's welfare service has been a great support to me financially, and I can't thank them enough for their assistance. I am very grateful for all the help we’ve received.”


A special thank you to Grŵp Cynefin for supporting tenants in need

That is the response of a Llanrwst gentleman who celebrates 30 years this year as a tenant in Grŵp Cynefin’s homes.

And Dafydd Jones, 73, and his wife Sarah, are keen to raise awareness to other tenants of the support available to them, from asking Grŵp Cynefin.

“My health was deteriorating and it was financially difficult for a short time. The best thing we did was pick up the phone to Grŵp Cynefin for a chat.

“At the association’s housing group meeting, we became aware that support was available. A lovely welfare officer, Elin, came to Llys Henar, here in Llanrwst, for a chat and looked at our circumstances.”

Dafydd suffers from a number of health conditions that affect each other, which means he becomes extremely tired at times during the day, his muscles tighten and lock which in turn limits his ability to get out and about.

“To ensure that we have a good quality of life, I have learnt to listen to the body, and to rest two or three times during the day, to be able to move and do some things between the bouts of weakness. You learn to cope, but I’m very fortunate in comparison to many people! ”

He also suffers from diabetes, but he is determined not to let his health problems take over his life.

“We have to live for the moment and enjoy as you can, Sarah and I have reached a special milestone this year, our pearl wedding anniversary, so we’ll have to celebrate!” explains Dafydd with a smile.

From the initial conversation and research by Elin, the welfare officer, it was found that more health benefits were available to Dafydd, disability grab rails were arranged and placed in the bathroom and a Disability Blue Badge was registered for the car to ensure that shopping trips and visits were made so much easier.

“We can’t thank Elin enough, she has brought us both peace of mind and comfort in a time when life had been difficult for us.”

Rhiannon Dafydd, Grŵp Cynefin’s Housing Manager responsible for the team of welfare officers, said: “I am proud of the officers’ work, the team of four work very hard to support tenants, some in challenging periods in their lives.

During the past year, the welfare team saw 278 tenants for the first time and offered them support with a wide range of cases. The work of the officers has ensured that nearly £1 million of money indebted to Grŵp Cynefin tenants has been paid to them between 2018 and 2019.”

Grŵp Cynefin Welfare Officers can assist tenants to access Foodbank services, Hardship Fund, Housing Benefits, Welfare Rights, Tax Credit, various charities offering financial support eg redundancy; Council Tax Reductions, Pension Credit, Disability Living Allowance, Universal Credit, Blue Badge, Care and Repair plus more.

To contact the team at Grŵp Cynefin or for further information and support, please call 0300 111 2122 and request the welfare officers team.


Back To List