Tenants Handbook

We aim to give you the highest possible level of service. We have produced this handbook to help you. It contains useful information about us, the services we provide and your rights and responsibilities.

As your landlord, we are responsible for managing your property and we work closely with our partners to make sure that our services are of a high standard and good value for money.

We have tried to include as much information as possible in your handbook, but if you don’t find what you are looking for, please contact us. You can download the handbook here or from the link at the bottom of the page, under ‘Downloads’.

We hope you will be very happy in your home.


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Information on Benefits »

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

The Tai Teg register has been launched in a partnership between the region’s housing…

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Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

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Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

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Contact Details

Have some questions or need help finding the information you want? Get in touch.

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