Rent and Money Management

This section explains more about rent and the methods of paying rent. There is also money management advice and information about changes to benefits on the right hand menu of the page.


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There are a number of ways to pay your rent………………

1. On-line Use your bank debit or credit card to pay over the internet. This service is operated on our behalf by Allpay. Simply fill in the on-line payment form. The money will go into your rent account within two working days

2. By Payment App for iPhone iPad and Android users

Allpay’s Payment App is free to download and is available on Apple, Android and Windows smartphones. The App will enable you to make a payment without the need to securely store a payment reference number or your bank card details

3. By direct debit

This is probably the best way to pay. The money goes directly to your rent account on your chosen payment date, and once set up there is no danger you’ll forget to pay. Your local office can help you set up your direct debit. Either visit the office or ring us 0300 111 2122 and we can take your instructions over the phone.

4. By phone

To pay with your bank debit card ring us direct on 0300 111 2122 to speak to a member of staff, or ring 0844 557 8321 to access an automated service. Make sure you have your debit card handy when you contact us as we will need to confirm the details contained on the card.

5. With your rent card at the post office

Use your rent card to pay at any post office. Pay by cash cheque or debit card. It’s a free service. Find your nearest post office. If you require a rent card contact us

6. With your rent card at a ‘Paypoint’ outlet

Look out for the yellow and purple Paypoint sign at your local shop, newsagent or petrol station. Use your rent card and pay by cash or debit card. It’s a free, convenient and confidential service - shop staff cannot see details of your rent account. Find your nearest Paypoint outlet If you require a rent card contact us

7. By post

Please do not send cash through the post. Instead send a cheque (made payable to Grwp Cynefin) to your local office addresses and opening times. Also remember to write your name, address and rent account number on the reverse of the cheque.

Important - However you choose to pay, please keep the receipt or details of the payment reference number you are given.


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