Service Standards

What is a Service Standard?

Service standards are formal commitment that outline the level of service our customers should expect.

The standards listed below have been developed as part of a Task and Finish Group which includes Tenant Inspectors.

We intend to monitor against these standards regularly.

Downloads

Contacting Us: Welsh Copy
Contacting Us: English Copy
Repair Work: Welsh Copy
Repair Work: English Copy
Involving Tenants: Welsh Copy
Involving Tenants: English Copy
Antisocial Behaviour: Welsh Copy
Antisocial Behaviour: English Copy

About us:

News

Group Structure
Grŵp Cynefin is the parent body of two subsidiaries, Canllaw (Eryri) Cyf. and…

Board of Management
The Board of Management is ultimately responsible for all aspects of the…

Membership
Grŵp Cynefin is accountable to the local community through the Association’s…

Feedback, Compliments and Complaints
We always aim to provide excellent services, but we can’t do this without…

Jobs and Careers
Grŵp Cynefin offers opportunities to individuals who are keen to develop a…

Performance

Newsletters
In this section...

Policies
You can download the policies at the bottom of this page.

Leadership Team
The Leadership Team, which includes the Chief Executive and the Directors, are…

Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

The Tai Teg register has been launched in a partnership between the region’s housing…

Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

Contact Details

Have some questions or need help finding the information you want? Get in touch.

Tweets by @Grwp_Cynefin

Recent News

My Housing Journey By Clifton Robinson, board member, Grŵp Cynefin In my near 40-year career, I’ve been a trainer, mentor, a probation board chair, a director of housing, a chief executive, and a board member of two different housing associations.
Sunday 16 December 2018

Recent News

Housing Associations collaborate to support the North Wales Growth Deal A group of six local housing associations have come together in an exciting joint venture to accelerate development of new affordable homes in support of delivery of the North Wales Growth Deal.
Tuesday 4 December 2018

Recent News

New community garden launched to help protect older people’s wellbeing Older people in Anglesey are picking up trowels and forks to fight loneliness at a newly opened community garden.
Tuesday 27 November 2018