Service Standards

What is a Service Standard?

Service standards are formal commitment that outline the level of service our customers should expect.

The standards listed below have been developed as part of a Task and Finish Group which includes Tenant Inspectors.

We intend to monitor against these standards regularly.

Downloads

Contacting Us: Welsh Copy
Contacting Us: English Copy
Repair Work: Welsh Copy
Repair Work: English Copy
Involving Tenants: Welsh Copy
Involving Tenants: English Copy
Antisocial Behaviour: Welsh Copy
Antisocial Behaviour: English Copy

About us:

News

Group Structure
Grŵp Cynefin is the parent body of two subsidiaries, Canllaw (Eryri) Cyf. and…

Board of Management
The Board of Management is ultimately responsible for all aspects of the…

Membership
Grŵp Cynefin is accountable to the local community through the Association’s…

Feedback, Compliments and Complaints
We always aim to provide excellent services, but we can’t do this without…

Jobs and Careers
Grŵp Cynefin offers opportunities to individuals who are keen to develop a…

Performance

Newsletters
In this section...

Policies
You can download the policies at the bottom of this page.

Leadership Team
The Leadership Team, which includes the Chief Executive and the Directors, are…

Hen Safle’r Orsaf, Bethesda Consultation
Pre-planning application consultation

Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

The Government recently passed the Welfare Reform Act which introduces cuts across a wide range of benefits. Some of the main changes are detailed below, with a link to the “Your Benefits are Changing” website which provides more information.…

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

Grŵp Cynefin operates a number of affordable homes schemes across north Wales, for more…

Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

Contact Details

Have some questions or need help finding the information you want? Get in touch.

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Recent News

Abuse survivor thanks Gorwel for ‘incredible’ work A domestic abuse survivor has paid a moving tribute to a north Wales women’s refuge service for its ‘incredible’ work helping turn her life around.
Wednesday 11 October 2017

Recent News

Consent to demolish former school buildings at Middle Lane, Denbigh Grŵp Cynefin very much welcomes today’s decision by Denbighshire County Council’s Planning Committee to allow the demolition of existing buildings on the former Middle Lane School site. This is a significant milestone in the project to provide much needed extra care housing for older people in…
Wednesday 13 September 2017

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Recent News

National award for a former homeless Denbighshire youngster A young woman from Denbighshire who transformed her life with support from Gorwel, is celebrating winning a national award at a star-studded event in Cardiff.
Monday 11 September 2017