Service Standards

What is a Service Standard?

Service standards are formal commitment that outline the level of service our customers should expect.

The standards listed below have been developed as part of a Task and Finish Group which includes Tenant Inspectors.

We intend to monitor against these standards regularly.

Downloads

Contacting Us: Welsh Copy
Contacting Us: English Copy
Repair Work: Welsh Copy
Repair Work: English Copy
Involving Tenants: Welsh Copy
Involving Tenants: English Copy
Antisocial Behaviour: Welsh Copy
Antisocial Behaviour: English Copy

About us:

News

Group Structure
Grŵp Cynefin is the parent body of two subsidiaries, Canllaw (Eryri) Cyf. and…

Board of Management
The Board of Management is ultimately responsible for all aspects of the…

Membership
Grŵp Cynefin is accountable to the local community through the Association’s…

Feedback, Compliments and Complaints
We always aim to provide excellent services, but we can’t do this without…

Jobs and Careers
Grŵp Cynefin offers opportunities to individuals who are keen to develop a…

Performance

Newsletters
In this section...

Policies
You can download the policies at the bottom of this page.

Leadership Team
The Leadership Team, which includes the Chief Executive and the Directors, are…

Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

The Tai Teg register has been launched in a partnership between the region’s housing…

Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

Contact Details

Have some questions or need help finding the information you want? Get in touch.

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Recent News

Four new Rhewl homes to go on affordable housing register House hunters are being urged to register for the chance to purchase or rent a newly built affordable home in the Vale of Clwyd.
Friday 15 February 2019

Recent News

Nearly £12,000 has been shared between 54 north Wales community groups and organisations Grŵp Cynefin is delighted to announce that nearly £12,000 has been shared between 54 north Wales community groups and organisations to fund a variety of different projects and activities during 2018-2019.
Monday 11 February 2019

Recent News

Construction starts on Grŵp Cynefin’s innovative homes Grŵp Cynefin is saving time and money on its latest development thanks to an innovative construction method.
Wednesday 6 February 2019