Service Standards

What is a Service Standard?

Service standards are formal commitment that outline the level of service our customers should expect.

The standards listed below have been developed as part of a Task and Finish Group which includes Tenant Inspectors.

We intend to monitor against these standards regularly.

Downloads

Contacting Us: Welsh Copy
Contacting Us: English Copy
Repair Work: Welsh Copy
Repair Work: English Copy
Involving Tenants: Welsh Copy
Involving Tenants: English Copy
Antisocial Behaviour: Welsh Copy
Antisocial Behaviour: English Copy

About us:

News

Group Structure
Grŵp Cynefin is the parent body of two subsidiaries, Canllaw (Eryri) Cyf. and…

Recruiting Board & Committee members
Grŵp Cynefin is entering an exciting new period of strategic development under…

Membership
Grŵp Cynefin is accountable to the local community through the Association’s…

Feedback, Compliments and Complaints
We always aim to provide excellent services, but we can’t do this without…

Jobs and Careers
Grŵp Cynefin offers opportunities to individuals who are keen to develop a…

Performance

Newsletters
In this section...

Policies
You can download the policies at the bottom of this page.

Leadership Team
The Leadership Team, which includes the Chief Executive and the Directors, are…

Hen Safle’r Orsaf, Bethesda Consultation
Pre-planning application consultation

Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

The site is currently being updated, if you have any enquiries then please contact the team by…

Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

Contact Details

Have some questions or need help finding the information you want? Get in touch.

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Recent News

Youth Shedz A new initiative, Youth Shedz, which aims to provide a safe place for young people, to proactively engage and develop new skills is due to open its doors in Denbigh this month.
Monday 16 April 2018

Recent News

Board member urges first-time would-be directors to apply for Grŵp Cynefin vacancy A call has gone out for people with an interest in the housing sector, who also have business experience, to apply for a vacancy on the board of Grŵp Cynefin housing association.
Monday 9 April 2018

Recent News

Great investment for local housing in the village of Cemaes Work has begun to develop much needed homes in an Anglesey community during recent weeks.
Wednesday 21 March 2018