Service Standards

What is a Service Standard?

Service standards are formal commitment that outline the level of service our customers should expect.

The standards listed below have been developed as part of a Task and Finish Group which includes Tenant Inspectors.

We intend to monitor against these standards regularly.

Downloads

Contacting Us: Welsh Copy
Contacting Us: English Copy
Repair Work: Welsh Copy
Repair Work: English Copy
Involving Tenants: Welsh Copy
Involving Tenants: English Copy
Antisocial Behaviour: Welsh Copy
Antisocial Behaviour: English Copy

About us:

News

Group Structure
Grŵp Cynefin is the parent body of two subsidiaries, Canllaw (Eryri) Cyf. and…

Board of Management
The Board is ultimately responsible for every aspect of the Association’s…

Membership
Grŵp Cynefin is accountable to the local community through the Association’s…

Feedback, Compliments and Complaints
We always aim to provide excellent services, but we can’t do this without…

Jobs and Careers
Grŵp Cynefin offers opportunities to individuals who are keen to develop a…

Performance

Newsletters
In this section...

Policies
You can download the policies at the bottom of this page.

Leadership Team
The Leadership Team, which includes the Chief Executive and the Directors, are…

Ty’n Weirglodd, Penygroes Consultation
Pre-planning application consultation

Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

The Government recently passed the Welfare Reform Act which introduces cuts across a wide range of benefits. Some of the main changes are detailed below, with a link to the “Your Benefits are Changing” website which provides more information.…

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

Grŵp Cynefin operates a number of affordable homes schemes across north Wales, for more…

Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

Contact Details

Have some questions or need help finding the information you want? Get in touch.

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Recent News

Pioneering scheme to help older people continue to live at home is already bearing fruit Help to regain contact with an estranged family, and support to rebuild finances following three heart attacks, have both been hailed as early success stories of a pioneering older person’s service for Anglesey, officially launched today.
Monday 24 July 2017

Recent News

Community support for Porthmadog Several organisations and community groups in Gwynedd area celebrating after receiving financial support from a Grŵp Cynefin £20,000 fund. It is part of its community support agreement to assist local residents as part of its new extra care housing development, Hafod y Gest, in Porthmadog.
Tuesday 18 July 2017

Recent News

Hard working Grŵp Cynefin staff praised for their commitment Employees of housing association Grŵp Cynefin have been praised for their high standards of work and commitment to providing the best service possible for customers.
Wednesday 17 May 2017