Service Standards

What is a Service Standard?


Service standards are formal commitment that outline the level of service our customers should expect.

The standards listed below have been developed as part of a Task and Finish Group which includes Tenant Inspectors.

We intend to monitor against these standards regularly.


Downloads


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.


Changes to Benefits »

The Government recently passed the Welfare Reform Act which introduces cuts across a wide range of benefits. Some of the main changes are detailed below, with a link to the “Your Benefits are Changing” website which provides more information.…


Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.


Homes to Buy / Intermediate Rental

Grŵp Cynefin operates a number of affordable homes schemes across north Wales, for more…

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Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

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Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

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Contact Details

Have some questions or need help finding the information you want? Get in touch.

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