Annual Report

The annual report shows the progress made over the year, towards achieving our strategic aims and objectives.

2017/18 Annual Report

2016/17 Annual Report

2015/16 Annual Report

2014/15 Annual Report

‘Making a Difference’: 2017-2020 Corporate Plan

The corporate plan explains the type of organisation we want to be, and has set priorities for implementation over a period of 3 years. You can download a copy here.

These priorities are called ‘strategic aims’, and Grŵp Cynefin’s strategic aims include:

• Quality Homes: We shall provide high-quality affordable homes that meet local needs

• Excellent Services: We shall provide excellent customer service consistently across the group

• Improve Lives: We shall provide help and opportunities for people

• Sustain Communities: We shall engage with local communities and be a catalyst for positive change

• Manage Effectively: We shall demonstrate the best leadership, governance and management practices as a group

Performance Indicators

We will publish our performance results on a quarterly and annual basis, and you can download the latest results here

2017/18 Quarter 1 Performance

2016/17 Performance

Regulatory Assessment

The Welsh Ministers have powers to regulate Registered Social Landlords (Housing Associations) in Wales in relation to the provision of housing and matters relating to governance and financial management. An annual assessment is undertaken to consider how effective housing associations are at meeting those provisions. Welsh Government have issued their regulatory opinion of Grŵp Cynefin, and you can download a copy here.

We have received a ‘Standard’ judgement for Governance and Services and for Financial Viability which is the highest possible regulatory status.

Self Evaluation of Our Services

As part of our annual Business Planning process, we conduct a self-evaluation of all our services, which means taking an honest look on what we have achieved. The process includes looking closely on our performance, identifying achievements and what we did well, as well as what needs to be improved. You can read our latest self evaluation report here.


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Information on Benefits »

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

The Tai Teg register has been launched in a partnership between the region’s housing…

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Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

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Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

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Contact Details

Have some questions or need help finding the information you want? Get in touch.

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