Performance


Annual Report

The annual report shows the progress made over the year, towards achieving our strategic aims and objectives.

2017/18 Annual Report

2016/17 Annual Report

2015/16 Annual Report

2014/15 Annual Report

‘Making a Difference’: 2017-2020 Corporate Plan

The corporate plan explains the type of organisation we want to be, and has set priorities for implementation over a period of 3 years. You can download a copy here.

These priorities are called ‘strategic aims’, and Grŵp Cynefin’s strategic aims include:

• Quality Homes: We shall provide high-quality affordable homes that meet local needs

• Excellent Services: We shall provide excellent customer service consistently across the group

• Improve Lives: We shall provide help and opportunities for people

• Sustain Communities: We shall engage with local communities and be a catalyst for positive change

• Manage Effectively: We shall demonstrate the best leadership, governance and management practices as a group

Performance Indicators

We will publish our performance results on a quarterly and annual basis, and you can download the latest results here

Regulatory Judgement

Grŵp Cynefin is a Registered Social Landlord, and this means that we are regulated by the Welsh Government Regulatory Team.

The Welsh Government has issued guidance that sets out the objectives that each Housing Association is expected to provide, which relates to housing services, governance and financial management.

Every year, as part of the Regulatory process, Grŵp Cynefin conducts a self-evaluation of our activities to show how we meet the relevant guidelines. This self-evaluation is then shared with the Welsh Government’s Housing Regulation Team, who challenges the content and looks back over the year on our

achievements. The results forms a report published by the Welsh Government.

The following Regulatory Judgement report has been published for Grŵp Cynefin on 31 October 2018:

Co-Regulation Status – October 2018

Governance and Services - Standard

  • Identifies and manages new and emerging risks appropriately.

Financial Viability - Standard

  • Meets viability requirements and has the financial capacity to deal with scenarios appropriately

A ‘Standard’ judgement is the highest possible regulatory status

You can see a fully copy of the report here

Self Evaluation of Our Services

As part of our annual Business Planning process, we conduct a self-evaluation of all our services, which means taking an honest look on what we have achieved. The process includes looking closely on our performance, identifying achievements and what we did well, as well as what needs to be improved. You can read our latest self evaluation report here.

Housing Association Performance Comparison Tool

Grŵp Cynefin is a registered social landlord registered in Wales, or often called ‘Housing Association’. The Welsh Government has recently reviewed the regulatory arrangements and has created a tool to enable tenants, service users, stakeholders and partners to access performance data.

Grŵp Cynefin’s performance can be seen against several performance headings, such as financial performance, tenant satisfaction and property conditions, and this data can be seen for all other housing associations in Wales to compare. The performance
data is up to the end of March 2018.

This tool will be launched today, 1st November 2018, and you can click on the link below to access it. We would welcome any comments or questions on the comparison tool, or on our performance data, and you can do so by contacting Sioned Ames, Senior
Performance Officer, on 0300 111 2122 or post@grwpcynefin.org.

Here is the link to the tool: Housing Associations Comparison Tool. (To access the data on the website, click on the performance headings.)


Downloads


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.


Information on Benefits »

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.


Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.


Homes to Buy / Intermediate Rental

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Report a Repair

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Jobs and Careers

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Contact Details

Have some questions or need help finding the information you want? Get in touch.

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